Services Offered The purpose of mystery shopping is to help business’s increase sales and improve employee customer service awareness. Did you know that 96 percent of unhappy customers do not complain when dissatisfied? Instead, they do more damage by telling others. One unhappy customer will tell nine to 10 others of their bad experience and then these people will tell more than 20 others. In addition, it costs five times more to find a new customer than to keep an existing one. Mystery shopping: Professional onsite and telephone surveys customized to your needs Competitor Evaluations Exit surveys: Customer and Employee Recognition/Incentive programs Statistical reporting options We help you measure the effectiveness of your operation as well as give you suggestions for developing recognition and incentive programs that will help your staff and workers in the field to perform consistently at higher levels! Clientsmart ConsumerEye uses the Clientsmart program, a web-based application which handles all scheduling, data capture and reporting needs for mystery shopping companies. As a client of ConsumerEye, you will have access to all online reporting capabilities. You may try out a demo at the Clientsmart website and login with the user name of democlient and password of client. Let us know your reporting needs and we’ll make sure you have the reports for your business. Contact us today for a free consultation! info@consumereye.net (505) 239-8936